WebPT EMR & Billing is the most trusted outpatient rehab therapy software platform in the country. Launched in 2008, it helps PTs, OTs, SLPs, and vestibular and pelvic health practices streamline patient care and fuel business growth—all within one integrated system. 

WebPT offers its own billing solution but also integrates with several popular billing partners such as Kareo, Therabill, and BestPT/Billing Dynamix. This flexibility allows practice owners to leverage the software for its strong documentation capabilities while still utilizing their preferred billing partner for payments and scheduling. 

Patient Scheduling 

Patient scheduling is one of the most complex facets of practice management. It can be frustrating for staff, and patients are often upset when they can’t find a time to see their doctor. 

The traditional patient scheduling system is broken. It doesn’t work for doctors, patients, or staff. This is largely due to the unstated premise that the patient schedule is a tool for manipulating clinical workloads. Thus, managers advocate for double booking and shorter appointment slots, and clinic staff fervently hope for no-shows to balance their day’s schedule. 

This creates a vicious cycle of high-touch, low-revenue activities that ultimately results in low overall productivity. To solve this problem, it is important to understand how to manage patient flow using advanced EHR tools. 

Managing patient scheduling is key to maximizing provider productivity and decreasing patient wait times. A modified wave scheduling technique can help smooth peaks and valleys in the physician schedule, increasing capacity without having to hire additional clinicians or add more treatment rooms. This allows you to increase revenue, reduce administrative workload, and improve the experience for your patients. 

EHR software can also assist with appointment prioritization. This involves identifying which visits require the most time, and allowing them to take place first in the physician schedule. By taking into account patient visit types, you can ensure that your most urgent patients have access to same-day appointments and your more chronic conditions are addressed in a timely manner. 

Another way to prevent long patient wait times is by providing effective communication with patients. This can be done with automatic appointment reminders, or through a digital patient wait list that is accessible by therapists, directors, and front desk personnel. Additionally, it is helpful to schedule in-person appointments for those patients who have issues that can only be resolved face-to-face with a physician. This allows you to focus on your top revenue-generating patients while ensuring that other less-urgent issues are addressed in a timely manner. This method also helps to prevent appointment cancellations and no-shows. Lastly, if you have a question about the patient’s medical history or billing, it is beneficial to have your billing partner on call to provide instantaneous support. 


WebPT EMR includes tools to automate billing and reporting, improve compliance, and enhance patient care. Users can access documentation, translate handwriting, fax, and email documents using the software from any internet-enabled device. In addition, the product includes a dashboard with critical data and reports to help business owners understand key metrics such as revenue and performance. 

Designed for physical therapy, occupational therapy, and speech-language pathology, the full suite of WebPT tools elevates your practice by combining an advanced documentation platform with a fully integrated medical office management system. The solution allows therapists, directors, and front-office staff to document and schedule patients across all locations. Enhanced by an intuitive, user-friendly interface and an intense focus on compliance, WebPT enables practitioners to easily create defensible, legible, and comprehensive documentation, as well as track patient outcomes with a physician quality reporting system and functional limitation reporting solution. 

In order to ensure that the system is optimized for their workflow, many users opt to utilize WebPT’s custom templates geared toward their specialty. These streamlined templates help them save time and streamline documentation processes. The system also includes alerts to ensure compliance and reduce the risk of overlooking crucial details when creating notes like StreamLine EHR

While WebPT specializes in the needs of physical therapy practices, it can be used by other rehabilitation disciplines, including chiropractic and speech-language pathology. In fact, more than 6,000 therapy clinics use the software in their day-to-day operations. 

The majority of users are satisfied with the customer support offered by WebPT. However, a few users have reported long wait times when submitting requests for help. In some cases, it has taken up to 24 hours to receive a response. 

Designed for physical therapists, occupational therapists, and speech-language pathologists, WebPT is an end-to-end business solution that allows a single therapist to manage multiple locations with ease. The cloud-based solution includes an electronic medical record (EMR), home exercise program, a physician quality reporting system, and functional limitation reporting. Moreover, the software is compatible with popular medical billing solutions like Kareo PM, enabling you to leverage WebPT’s documentation capabilities while leveraging your existing medical office management system for scheduling and billing. 

Patient Documentation 

WebPT’s easy-to-use documentation platform allows users to create defensible and legible notes that are also compliant with industry standards. The program also supports multiple note types and features a carry-forward function that automatically loads the information entered during the last session into the next. Having this capability eliminates the hassle of manually re-entering data from visit to visit, and it also ensures that every session is documented in full. 

Documentation is a key component of any physical therapy practice, and it’s important that clinicians use a consistent approach to record patient progress. One of the ways that WebPT helps therapists document in a consistent manner is by providing a prepopulated note template that includes the minimum amount of required fields. This feature allows therapists to save time during the session and spend more time on treating patients. 

Another way that the software makes documentation easier is by displaying an example of what the finalized note will look like as you are typing. This provides a visual reminder to clinicians of what they need to include in the note and prevents omissions or errors. The system also automatically scrolls to the end of each completed section, allowing you to focus solely on entering pertinent clinical and treatment information. 

In addition to providing clinicians with an example note template, WebPT has a built-in tool that lets users securely share their documentation with third parties. The Doc Portal can be used to send a patient’s plan of care to physicians, attorneys, and other authorized users. The platform also allows users to track viewing activity and revoke access to the documents at any time. 

When it comes to billing, the system offers a comprehensive range of features that help physical therapists, occupational therapists, and speech therapists manage their business. The solution provides a variety of reports, including cash flow analysis and patient payment breakdowns. It also supports various payment methods and can be integrated with a billing service provider. 

WebPT’s exceptional accessibility and user-friendly interface make it an excellent choice for PT, OT, and SLP practices of all sizes. Its customer support team is also available via phone and email to assist with any issues or questions that come up during the implementation process or post-go-live. 

Patient Payments 

If you’re looking for a full suite of practice management tools, including an integrated EMR and billing system, WebPT may be worth considering. Its comprehensive program is designed for a range of specialties, including physical therapy, occupational therapy, speech-language pathology, and pelvic health. Its extensive documentation features help streamline patient medical records, while its billing platform ensures accurate claims submission and maximum reimbursement. 

Its intuitive note-taking tools and customizable templates make documenting patient progress easy and efficient. The system also automates billing and scheduling tasks, reducing the amount of time staff members spend managing these functions. Its robust features make WebPT an excellent option for small to mid-sized PT/OT clinics. 

One of the major draws to this software is its streamlined patient portal, which allows patients to manage their treatment plans and receive appointment reminders via email or phone. This feature is especially useful for busy therapists, as it can significantly reduce patient cancellations and no-shows. In addition, the system has a comprehensive set of reports that enable therapists and directors to track performance and measure productivity. 

The HENO PT EMR software was incubated and built inside a physical therapy clinic, so it understands the challenges of running a practice and provides a number of valuable tools to streamline operations. Its embedded clearinghouse and fully integrated billing system eliminate errors and expedites claim processing. The software is available for a monthly fee, and users can choose a Lite or Standard plan. 

In addition to the streamlined electronic medical record system, HENO also offers a patient portal and comprehensive reporting. The system can be used on desktop computers, laptops, and tablets. It also works with external document storage and has a robust scheduler. Moreover, the platform offers multiple payment options, including cash, credit card, and debit cards. 

While many reviewers appreciate the user-friendly interface and intuitive features of this software, some complain that it is difficult to use at first. Some also report that the training is insufficient and that they have to rely on trial and error to get familiar with the system. 

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